Shipping policy

Where we ship

We currently ship to addresses within the United States.

Shipping cost

Shipping is free on every order. There is no minimum spend and no shipping charge is added at checkout. Sales tax may be added where applicable to your state.

Order processing

Orders are processed on business days (Monday to Friday, excluding US public holidays). Orders placed on a weekend or holiday begin processing the next business day.

Delivery time

Most US orders arrive within 2–5 business days of being placed. This is an estimate rather than a guarantee — carrier delays, weather, and peak periods can extend it. If your order is taking noticeably longer than expected, contact us and we will look into it for you.

Tracking

You will receive an order confirmation email when you place your order, and a separate email with a tracking link once your order ships. If you have not received a tracking email after a few days, please check your spam folder before contacting us.

Incorrect addresses

Please check your shipping address carefully at checkout. If your order has not yet shipped we can usually correct it — contact us as soon as possible. Once an order has shipped we cannot reroute it, and we are not able to cover the cost of orders delivered to an address that was entered incorrectly.

Lost, delayed, or damaged deliveries

If your order arrives damaged, or if tracking shows it as delivered and you have not received it, contact us within 7 days of the delivery date with your order number and, where possible, a photo. We will replace the item or refund you.

Contact

For any question about shipping or the status of an order, reach us through our contact page at petshiddenfinds.com/pages/contact.